Radical examination of business processes and redesigning them to improve efficiency and reduce costs,
delivering services more effectively by:
- Developing process engineering and operations.
- Reviewing strategic directions and interviewing stakeholders to document current procedures.
- Analyzing current procedures through benchmarking to compare the current state with best practices and global standards.
- Enhancing administrative and technical processes to improve procedures and operations, discussing them with stakeholders, and getting them approved.
- Developing business process architectures.
- Building value chain levels and detailed procedures.
- Integrating business process structures with global standards like ISO and ITIL.
- Establishing business process metrics.
- Developing business process measurement systems.
- Linking business processes with the organization’s strategy and Balanced Scorecard.