- Assessing institutions and work systems.
- Measuring customer satisfaction.
- Developing a seven-star service plan.
- Mechanisms for promoting a culture of excellent customer service and customer focus.
- Developing a customer charter and service quality standards guide.
- General guidelines to help improve service levels.
- Mechanisms for receiving and handling customer feedback.
- Measuring customer happiness indicators.
- Developing customer and employee happiness indicators and standards.
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