- Assessing the current state of IT services and issuing a detailed report on all aspects.
- Developing strategic IT service procedures.
- Planning future IT service development strategies.
- Developing procedures for activating and designing new and existing IT services.
- Continuous IT service improvement.
- Developing secure transition procedures for new IT services.
- Developing procedures for IT service operations.
- Continuous improvement procedures for IT services.
- Documenting all IT service management procedures.
- Establishing an ITIL framework for IT service management at all levels.
- Designing procedural manuals for the organization.
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